FREQUENTLY ASKED QUESTIONS
1. Are flights included in my Vibez On Tour booking?
No. Flights are not included. You are responsible for booking your own flights to and from the destination. We recommend waiting until your Vibez On Tour place has been confirmed before booking any non-refundable travel.
2. Is accommodation included?
No. Accommodation is not included. Guests are responsible for arranging and paying for their own hotel, apartment, villa or other accommodation.
3. What is included in my Vibez On Tour package?
Your package includes the events, parties, activities and other experiences specifically listed on the booking page for your chosen getaway. Inclusions vary by destination, so always check your package details before booking.
4. Can I pay in instalments?
Yes. Where an instalment plan is available, you can secure your place with the required deposit and pay the remaining balance according to the payment schedule provided. Your full balance must be paid by the final payment deadline.
5. Is my deposit refundable?
Unless otherwise stated when booking, deposits are non-refundable, subject to your statutory rights. Deposits are used to secure your place and may contribute towards advance commitments with venues, event organisers and other suppliers.
6. What happens if I can no longer attend?
Please contact Vibez On Tour as soon as possible. Depending on your booking and how close you are to the getaway, cancellation charges may apply. We may also allow you to transfer your booking to another eligible person where reasonably possible and subject to our Terms & Conditions.
7. Are airport transfers available?
Airport transfers may be available to purchase separately for selected Vibez On Tour getaways. If you purchase a transfer, you will need to provide accurate flight and arrival information by the requested deadline.
8. What happens if my flight is delayed or cancelled?
As flights are booked independently, you should contact your airline or travel provider directly. Please also notify Vibez On Tour if the disruption will affect an airport transfer or your arrival. We cannot guarantee refunds or replacements for events missed because of independent flight disruption.
9. Do I need travel insurance?
We strongly recommend comprehensive travel insurance for every guest. Your policy should provide appropriate cover for cancellation, medical emergencies, travel disruption, lost belongings and any activities you intend to participate in.
10. What happens if an event, venue or DJ changes?
Occasionally, changes may be necessary due to circumstances involving venues, performers, suppliers or other factors. Vibez On Tour may make reasonable changes to event times, venues, DJs, hosts, activities or the running order. We will communicate significant changes as soon as reasonably possible and provide any remedies required under applicable consumer law.
STILL HAVE QUESTIONS?
Our team is here to help with questions about your booking, payments, event passes, transfers or your Vibez On Tour experience.
Email: info@vibezontour.com
Instagram: @vibezontour
Website: vibezontour.com
GLOBAL PARTIES WITHOUT BORDERS
Different destinations. Unforgettable experiences. One Vibez On Tour.
Before booking your Vibez On Tour experience, please take a moment to read our Terms & Conditions. They contain important information about payments, deposits, cancellations, event changes, airport transfers, travel responsibilities and what is included in your booking. By completing your booking, you agree to these terms.
VIEW TERMS & CONDITIONS HERE: